Privacy Policy

This Privacy Policy explains what information is used when you play the mobile game Zzimong Isle (the "Service"), why, who receives it and the choices you have. QUANTUM IX UNITED INC. ("we", "us") is responsible for the Service. The Service is free to play, shows ads — optional rewarded ads and interstitial ads between chapters — and offers optional in-app purchases. You do not need to sign in to play, and we do not ask for your name, e-mail address or phone number.

1. Information used by the Service

• Game data on your device — board items, star shells, gems, energy, repairs, decorations, festival progress, chat history with the islanders and settings (sound, language, alerts). These details stay on your device. On Android, a copy is also kept on our game server as saved progress (see below) so that you can restore your game.
• Anonymous game ID and chapter results (Android only) — on Android, after you acknowledge this policy and start the game, the game creates a random game ID and secret on your device for every player, whether or not you use Mission link, and keeps them in Google Block Store (which can be carried to a new device by your Google backup). It sends them to our game server to create an anonymous session; the server stores only a one-way hash of the secret. Each completed or failed chapter report contains a random report ID, chapter number, result, the country code of your device's language and region setting (not your location), the time the chapter ended and fields for score, stars and play time (currently sent as zero). The game also sends weekly goal progress and play-time summaries (for each 5-minute period, the seconds you actually played and the number of rounds played — time spent on ads, pauses and menus is not counted). The server keeps counts and your highest cleared chapter for restoration and, if you later link, mission progress. We do not send your name, e-mail address, advertising ID, store receipts or payment details to this server (board items, star shells and gems are sent only as part of saved progress, below). Settings shows a short My ID code for support; it cannot be used to sign in.
• Saved progress (Android only) — so you can continue your game after reinstalling the app or changing phones, the game uploads a copy of your game data (chapter progress, board items, star shells, gems, energy, repairs, decorations, festival progress, chat history with the islanders, purchase transaction IDs used to avoid delivering a purchase twice, and daily limits; sound, language and alert settings stay only on your device) to our game server, linked to your anonymous game ID. When the data changes it is uploaded at most about once every 10 minutes. After a reinstall the game asks whether to load your saved progress. It does not include your name, e-mail address, advertising ID, store receipts or payment details. The copy is used only to restore your game and is never used to decide mission rewards or points. It is deleted when you use Delete my data in Settings or ask us, and after 24 months without use. If you choose Get restore code in Settings, the game creates a 12-character restore code. We keep only a one-way hash of it, never the code itself; getting a new code cancels the old one, and a code works once. Entering the code on a new phone lets that phone continue with the same anonymous game ID. Anyone who has the code can take over your saved game, so keep it private. Restore attempts are rate-limited using a hashed IP address and an hourly counter that is deleted after a few hours. Delete my data also deletes the code. If you link missions again after reinstalling, saved progress under your previous anonymous game ID is moved to the new one. Saved progress also includes the device model name (for example SM-F721N), so that we can tell which device a save came from, and chapter result reports include the amount of gems and star shells earned since the previous report, which we use only to check that a saved game is plausible.
• iPhone and iPad — starting with the next update, the iPhone version does not create this game ID or offer Mission link and sends nothing to our game server. Records saved by an earlier iPhone version can be deleted in the same ways described in section 8 (Delete my data in that earlier version, or by e-mail).
• Mission link (optional, Android only) — if you choose Mission link in Settings (or follow a link invitation) and confirm in your signed-in SuperX app, a game-specific link number, cleared chapter progress and play-time summaries are provided to that account to check missions and grant benefits. The game saves anonymous progress on our server even without linking, but does not send it to a SuperX account before you confirm the link. Purchase information is not shared. Weekly results (weekly goal progress and the number of clears that week) are also provided. The SuperX service uses these records to give points for missions and for the time you actually play; time spent on ads is not counted. Mission link is currently available in Indonesia, the Philippines and Brazil. If you link missions, the game also tells our game server when you last played (a “seen” signal, at most once every 30 minutes), and the server passes it on to the partner app of your SuperX account so that it can show whether the game is still linked. When you disconnect the game or use Delete my data, the link is also released on the partner app side. The game may also check whether the partner app is installed; this check happens only on your device and is not sent anywhere.
• Support e-mails — when you contact us, report an ad or ask for deletion from inside the game, the e-mail draft already contains the app name and version, operating system, device model, game language and, if your device has them, the short number and anonymous game ID, so that we can find your records without asking again. You can review or remove these lines before sending. Your secret key and link number are never included. The game also shows these two numbers so that you can copy them.
• Server requests — requests to our game server reveal your IP address and basic request information needed to answer the request and protect the service.
• Server texts, settings and notices — after you accept the Terms of Use and Privacy Policy, the game fetches texts, settings and announcements from our game server so that we can fix wording and show notices without an app update. The request contains only the game ID, your device language code and version markers of what the game already has (as with any request, your IP address reaches the server), and no personal data. Whether a notice applies to you (by country or app version) is decided on your device.
• Storm alerts — if you allow notifications, the game schedules reminders (for example one hour before a storm) on your device. Nothing is sent to us to do this, and you can turn alerts off in the game's Settings or your device settings.
• Advertising data — after you start the game, the Google consent tool checks whether an advertising choice is required. If Google's tool permits ad requests, the game initialises AdMob and may load a rewarded ad and an interstitial ad in the background before they are shown. Ad loading can send Google your IP address and approximate location derived from it, device and app information and available identifiers; watching an ad also generates interaction data. On Android this can include the advertising ID when available. On iPhone and iPad it can include the advertising identifier (IDFA) only if you allow tracking (see section 3). Watching rewarded ads is optional; an interstitial ad appears only when you move on to the next chapter, after a short notice. Ad loading can occur earlier.
• Purchase data — purchases are processed by Google Play or the Apple App Store. The app receives the product and a transaction identifier on your device so it can deliver the item. We never receive your card or payment details.
• Technical data — the game engine and in-app purchase library from Unity Technologies receive basic technical information (such as an installation identifier, device model and app version) to work properly.

2. Why we use it

• to run the Service, deliver purchased items and restore your highest cleared chapter — necessary to provide the Service you asked for;
• on Android, to keep your anonymous game ID and chapter results on our server so that your progress can be restored on a new phone and, if you later turn on Mission link, results from before you linked can count — necessary to provide the Service;
• on Android, to keep a copy of your game data as saved progress on our server and let you restore it after reinstalling or on a new phone, including with a restore code you ask for — necessary to provide the Service;
• to run the optional Mission link you choose to turn on;
• to prepare ads, show the optional rewarded ads you choose to watch and interstitial ads between chapters, measure them and prevent ad fraud — subject to your choices in Google's consent tool where required (see section 3);
• to keep the Service working and fix problems — our legitimate interest;
• to protect mission rewards from abuse — we automatically review play records, such as the time intervals between game result reports, and, only for users who have turned on Mission link, if automated manipulation is suspected we may withhold the benefits (such as points) of Mission link — our legitimate interest;
• to answer your requests and comply with the law.

3. Advertising and your choices

• EEA, UK and Switzerland — the game updates its advertising consent status at each launch and, where required, presents Google's consent form before the game explicitly initialises AdMob or requests ads. The form may offer choices for personalised, non-personalised or limited ads depending on your responses and Google's configuration. You can revisit the choices with Ad privacy choices in Settings when Google's consent tool requires that entry point.
• United States — some state laws provide a choice about use of personal information for targeted advertising. Where Google's consent tool makes a privacy choice available, use Ad privacy choices in Settings. Android also lets you reset or delete the advertising ID in device settings. Deleting the ID does not stop all ad-related data processing or guarantee a particular ad type.
• iPhone and iPad — before the ad SDK starts, the game asks for permission through Apple's App Tracking Transparency. If you allow tracking, Google may receive the advertising identifier (IDFA), and Google's consent form is shown where required. If you choose "Ask App Not to Track", the advertising identifier is not used, no ad-consent form or Ad privacy choices entry is shown, and the game requests only non-personalised ads and disables Google's publisher first-party ID. Non-personalised ads can still involve data processing for delivery, measurement and fraud prevention. You can change this in iOS Settings → Privacy & Security → Tracking.
• Android — you can delete or reset your advertising ID in your device settings (usually Settings → Google → Ads or Settings → Privacy → Ads).

Non-personalised ads are still based on context such as the app and your approximate location, and Google still uses some data to measure ads and prevent fraud. Learn more in How Google uses information from sites or apps that use its services.

4. Who receives information

We do not sell your personal information for money and we do not share it with data brokers. Information goes only to these providers, each for the purpose listed:

We may also disclose information if the law requires it, or to protect the rights and safety of our users or of us.

5. International transfers

The providers above may process information outside your country, including in the United States. The information is transferred over the internet when you use the Service. Where required (for example for users in the EEA and UK), transfers rely on safeguards such as the European Commission's Standard Contractual Clauses used by these providers. Users in Korea: the items, recipients, countries, purposes and timing of overseas transfers are listed in section 4, and retention periods in section 6; you may refuse personalised advertising as described in section 3.

6. How long information is kept

• Game data on your device — until you delete the app or its data.
• Anonymous game ID, highest cleared chapter and link information on our game server — deleted 24 months after you last open the game or finish a chapter (in practice between 24 and 25 months), or earlier when you delete it as described in section 8.
• Individual report IDs used to prevent duplicate chapter reports — deleted automatically after 30 days. Chapter counts, total play time, device region and highest cleared chapter remain in the anonymous progress record for the period above.
• Daily play counts and weekly goal progress — deleted automatically after 50 to 60 days.
• Play-time summaries (5-minute periods) — deleted automatically after 3 days; the marker used to ignore a summary sent twice is deleted after 7 days.
• Game server operational logs — configured to be kept for 14 days.
• Advertising data — kept by Google under its own retention policy.
• Purchase data — kept by Google Play or Apple under their own policies.
• E-mails you send us — as long as needed to answer you and meet legal obligations.

7. Children

The Service is for a general audience and is not directed to children under 13 (or the higher age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will delete it.

8. Your rights and deleting your data

Depending on where you live (for example in the EEA, the UK, Korea or US states such as California) you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict its use, to opt out of personalised ads, and to withdraw consent. We will not treat you differently for using these rights.

• Uninstalling the Service deletes game data on your device. The anonymous game ID in secure storage may remain after uninstalling.
• Server data (Android) — two ways to delete it. (1) In the game: use Delete my data in Settings. It deletes your game server records and the link held by our game server, and the game then starts a new anonymous ID; game progress on this device stays. We also ask the linked SuperX service to release the link; if that request fails, contact us to complete it there. (2) By e-mail: write to support-misle@lfbe.io with the My ID code shown in Settings (or your SuperX account details if you linked) and we will delete your records and the link within 30 days. Use this if the delete button is not shown (for example while our server is unavailable) or you have already uninstalled the game. Play-time totals already attached to a mission link number are not deleted separately; they expire automatically within 3 days. Deleting ends the mission link, but points and mission records already given in your SuperX account stay with that service and are handled under its own privacy policy.
• Deleting your data also deletes your saved progress, earned-amount counters and restore code on our game server. Technical markers that cannot identify you expire on their own: duplicate-protection markers for chapter reports (30 days) and for play-time reports (7 days), shared play-time slots of a linked mission account (3 days) and hashed-IP counters for restore-code attempts (4 hours). We keep no data about you after deletion for security or fraud-prevention purposes. Records already provided to the SuperX mission service are kept under that service's own policy.
• From the next update the iPhone version sends nothing to our game server. Records saved by an earlier iPhone version can be deleted in the same two ways (Delete my data in that earlier version, or by e-mail as above).
• Ad choices can be changed as described in section 3.
• For any other request, e-mail support-misle@lfbe.io. We reply within 30 days.

You also have the right to complain to a data protection authority — for example your local authority in the EEA, the UK Information Commissioner's Office, or the Personal Information Protection Commission in Korea.

You can also send a request with the web form: Delete my data

9. Security

The Service keeps most game data on your device. On Android, information sent to our game server is encrypted in transit and the server keeps only a one-way hash of your secret; the providers above receive information over encrypted connections. No service is completely secure, but we work to protect your information.

10. Changes

We may update this policy, for example when we add new features. We will change the date above and, for important changes, tell you in the Service.

Contact

QUANTUM IX UNITED INC. — privacy contact: support-misle@lfbe.io